Privacy Policy

How Yalla Souq collects, uses, protects, and manages customer and partner information.

Yalla Souq respects your privacy and handles personal information responsibly so we can operate accounts, process orders, deliver products, provide support, and improve our e-commerce services.

1. Information we collect

Account details such as name, email, phone number, password credentials, and saved preferences.
Order and delivery details including address, cart, purchase history, invoices, returns, and support messages.
Payment-related references processed through approved payment providers. We do not intentionally store full card numbers on our own systems.
Technical information such as device, browser, IP address, cookies, analytics events, and security logs.

2. How we use information

To create and manage accounts, process orders, arrange delivery, handle payments, returns, refunds, and customer support.
To detect fraud, protect the platform, comply with legal obligations, and improve product selection and service quality.
To send service messages and, where permitted, marketing or offer updates that you can opt out of.

3. Sharing information

We may share only what is necessary with payment providers, delivery partners, technology providers, customer support tools, professional advisers, regulators, or law enforcement where required. We do not sell customer personal data.

4. Cookies and analytics

We may use cookies and similar technologies for login sessions, cart functionality, fraud prevention, analytics, and website performance. Browser settings may allow you to limit cookies, but some site functions may be affected.

5. Retention and security

We keep information for as long as needed for orders, accounting, legal compliance, fraud prevention, and service operation. We use reasonable technical and organizational measures to protect personal information.

6. Your choices

You may request access, correction, or deletion of eligible personal information by contacting info@yallasouq.ae. Some records may need to be retained where required by law or legitimate business needs.