Terms & Conditions

Welcome to Yalla Souq. These Terms apply when you access yallasouq.ae, create an account, place an order, use customer services, or interact with Yalla Souq's e-commerce services and marketplace platform.

1. About Yalla Souq

Yalla Souq is an e-commerce services and marketplace platform operated by JESR AL SHAMS TRADING L.L.C. The platform helps customers discover curated value products and supports online commerce services for sellers and partners across the UAE and selected Gulf markets.

2. Accounts and accepted use

• You are responsible for keeping your account details accurate and secure.
• You must not misuse the website, attempt unauthorized access, submit false information, or use the platform for unlawful activity.
• We may suspend accounts or orders where fraud, abuse, payment risk, or policy violations are suspected.

3. Products, prices, and availability

• Product information, prices, stock, delivery estimates, and promotions may change before an order is accepted.
• We work to keep listings accurate, but obvious pricing or content errors may be corrected and affected orders may be cancelled or refunded.
• Images are provided to help customers understand the product. Minor packaging or color differences may occur depending on the product and supplier.

4. Orders and payment

• An order is accepted only after confirmation by Yalla Souq and successful payment authorization, cash-on-delivery confirmation, or applicable order approval.
• Payment methods may include online card payments, Apple Pay or Google Pay where available, and cash on delivery for eligible orders and locations.
• For security and compliance, payment processing may be handled by approved payment providers.

5. Delivery, returns, and support

Delivery, return, refund, and support handling follow the policies published on this website. These policies form part of these Terms.

6. Intellectual property

The Yalla Souq name, website content, design, platform materials, logos, and service experience belong to Yalla Souq or its licensors. You may not copy or reuse them without permission.

7. Limitation of liability

To the maximum extent permitted by applicable law, Yalla Souq is not liable for indirect loss, loss of profits, or issues caused by third-party services, suppliers, couriers, banks, or payment providers beyond our reasonable control.

8. Updates and contact

We may update these Terms from time to time. For questions, contact info@yallasouq.ae.