Support Policy

Support channels and response guidance for Yalla Souq customers and partners.

Our support team helps customers, partners, and sellers with order, account, payment, delivery, return, and e-commerce service questions.

1. Support channels

Email: info@yallasouq.ae
Phone or WhatsApp: +971563914155
Registered customers can also use account and order support tools where available.

2. Response times

General questions: usually within 24 business hours.
Order, payment, delivery, or return issues: usually within 24 to 48 business hours depending on case complexity.
Urgent fraud, payment, or safety reports are prioritized.

3. Information needed

For faster handling, include your order number, product name, registered email or phone, issue description, and photos or screenshots where relevant.

4. Disputes

If a purchase issue cannot be resolved immediately, Yalla Souq may review order history, delivery proof, payment records, product evidence, and communication history before issuing a decision.